Shipping policy

Shipping

Born unlucky. Delivered right.

Every order ships from our fulfilment partner's warehouse in Dubai, UAE.

πŸ‡¦πŸ‡ͺ United Arab Emirates

  • Delivery time: 1–2 business days
  • Cost: AED 10 β€” free on orders over AED 150
  • Cut-off: Orders placed before 12 PM UAE time ship the same day. After that, or on weekends and public holidays, they ship the next business day.

πŸ‡ΈπŸ‡¦ Saudi Arabia β€” Duties & VAT Paid

  • Delivery time: 3–7 business days
  • Cost: AED 30 β€” free on orders over AED 249
  • Customs: Already handled. We pay Saudi VAT and customs clearance before your order ships. Nothing extra to pay on delivery, and no held parcels.

🌍 Bahrain, Kuwait, Oman, Qatar

  • Delivery time: 3–7 business days
  • Cost: AED 30 β€” free on orders over AED 249
  • Customs: Any local import charges are set by your country and payable by you.

✈️ International

We ship to the UK, Europe, the United States and selected other markets.

  • Delivery time: varies by destination
  • Cost: AED 40 β€” free on orders over AED 300
  • Customs: Import duties and taxes in your country are payable by you.

Tracking

Once your order ships you'll get a tracking link by email. Every shipment is scanned, weighed and tracked end to end.

If Something Goes Wrong

Hasn't arrived, arrived damaged, or the tracking hasn't moved:

  • Email support@unluckies.me or message us on WhatsApp with your order number.
  • We raise it with the warehouse directly and come back to you within 1–2 business days with a real answer.

Delays happen, weather, courier congestion, holidays. We'll tell you when they do rather than let you find out from the tracking page.